Make sure you have firmly plugged your Vinli device into your OBD-II port. Turn on your car and wait 30-60 seconds or until you hear a beep from the device. If you hear a beep, open the My Vinli app and check the connection under the Dashboard . While in use the icons for GPS, WiFi, LTE and Bluetooth (Android only) will be highlighted.
If you do not hear a beep or see an active connection for either of the mentioned functions, please contact us so we can look into this for you.